Purpose

In response to the public health crisis, IAC has transitioned most of its professional development trainings to an e-learning platform. The purpose of this guidance is to help registrants/attendees to navigate through our new training platform and ensure that quality services are still maintained during this time.

 Registration Procedures

All registrations should be completed through the IAC website at www.iacny.org/trainings. To receive member pricing, registrants must log in with the agency user ID and password. Only authorized personnel at each agency have access to these credentials.

Member agencies can make payment by card or by choosing ‘Bill Agency’ during registration. Non-members can pay by card during registration.

Once registered, a confirmation email will be sent to the email listed on the registration containing the link to join the sessions.

Cancellation and Reimbursement

Participants wishing to cancel their registration must do so by email to This email address is being protected from spambots. You need JavaScript enabled to view it.. The email must contain the name and date of the webinar. All cancellations must be submitted at least 24-48 hours prior to that start of the webinar.

For registrants who chose Bill Agency during registration, agencies will not be billed if cancellations are submitted at least 24-48 hours prior to the start of the webinar.

For registrants who paid by credit card during registration, a refund will be given if a cancellation is made at least 24-48 hours prior to the start of the webinar.

Registrants who submit cancellations less than 24 hours prior to the start of the webinar or do not attend, forfeit their registration fee. If the registrant chose ‘Bill Agency’ during registration, the agency will be billed.

For Approved Medication Administration Personnel (AMAP) and other multi- session webinars, cancellations must be made 24 hours prior to the start of the first session to receive a refund or cancel billing.

If a registrant missed any of the multi session webinars, they forfeit the registration fee.

If a webinar is cancelled by IAC, all paid registrants will be refunded the amount paid. Registrants who chose ‘Bill Agency’ will not be billed.

Certificates of Attendance

 Sign in requirement via virtual platform

Certificates of attendance will only be issued to individuals who sign-in the webinar using their first and last name and remain in attendance for the full duration of the live webinar.

Issuance of Certificates

Every effort will be made to provide certificates in a timely manner to individuals who meet the requirements listed above. For OPWDD required trainings such as Approved Medication Administrative Personnel certificates (AMAP) will be issued 1-2 days after successful completion of the course.

If you have misplaced or cannot locate your certificate please email Requests for Certificates of Attendance This email address is being protected from spambots. You need JavaScript enabled to view it.. In the email please state the name of the training.

Webinar Materials and Recordings for Registrants

 Materials such as PowerPoint Presentations will be distributed by email to attendees prior to the start of the training. If applicable, recordings of webinars will be distributed to registrants when the training has been completed.