INTER AGENCY TRANSPORTATION SOLUTIONS
We manage our members' transportation services so they can concentrate on providing services to the people attending their day programs. From securing competitive pricing to ensuring trained staff and properly working equipment and supporting route management. When issues arise, we are here to assist.
• Mary E. Knox, LCSW, Chief Program Officer
• Crystal Dawn King, Senior Director of Transportation Services
• Carmen Acevedo, Director of Field Operations
• Cristal Santos, Director of Program Operations
• Tabatha Michel, Routing Coordinator
• Esteban Valentin, Field Inspector
• David Leiffer, Customer Service
• Nancy Soto, Fiscal Assistant
THE IATS TEAM PROVIDES:
We help ensure that riders are transported in safe, reliable buses with certified and trained Drivers and Attendants. IATS Inspectors perform regular unannounced physical checks of the buses along the routes and at the programs, following up on bus-related events, accident reports and the like.
IATS utilizes a GPS tracking system, enabling users to track the location of the bus and receive notifications when a vehicle is approaching the rider’s home or day program. Knowing where riders are, provides safety and peace of mind for individuals, their families and day program staff, who can receive texts or email alerts.
OVERSIGHT OF BUS COMPANIES The IATS team works with transportation vendors to ensure that their drivers and attendants are appropriately trained to be sensitive and responsible to meet each rider's needs. Parents, caregivers, residence personnel, and program staff can reach an IATS team member anytime, should issues or concerns arise. IATS strives to provide riders with a safe and comfortable ride while providing those who care for and support them with peace of mind.
COMPLIANCE AND QUALITY ASSURANCE
The IATS Bus Safety Manual is shared with IATS agencies to inform the families, staff, and the people they support about procedures to help ensure a safe and comfortable bus ride through IATS transportation services.
A CENTRALIZED CONTRACTING PROCESS
IATS secures the best pricing and service options for IAC members through a competitive bidding process that meets IATS standards and mimimizes cost for provider agencies.